Job Description

Senior IT Support Technician

£35,000 to £40,000 basic salary per annum plus benefits including bonus, pension, 23 days holiday, healthcare scheme, incentives and excellent training & development plans etc.

We currently have a fantastic opportunity for a Senior IT Support Technician to join an established and growing organisation based in central Reading. They are looking for a Senior IT Support Technician to become a key member of their small internal IT team on a permanent basis.

The Senior IT Support Technician will provide 1st and 2nd line support across the business, taking ownership of more complex and escalated technical issues while also helping to maintain and improve the wider IT environment. Alongside day-to-day support, you will also play a key part in upcoming IT projects and improvement work.

Our client provides a friendly working environment, a well-rounded benefits package and plenty of opportunities for training and development. Working within a small IT team will also give the successful Senior IT Support Technician broad exposure across support, systems administration, infrastructure and project work rather than being restricted to a narrow support function.

The successful candidate will have good previous IT support experience, ideally operating at 2nd line level, and will be comfortable troubleshooting issues independently and administering Microsoft 365 environments.

Essential skills:

• Windows 11
• Microsoft 365
• Azure AD / Entra ID
• Strong troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work autonomously as well as part of a small team

Experience with technologies such as Microsoft Intune, networking, RMM tools, backup solutions or IT security platforms would also be beneficial.

This is an excellent opportunity for the successful Senior IT Support Technician to join a thriving organisation where you will gain broad technical exposure and where the projected growth of the company could significantly accelerate your career progression.

If you are interested, please click "apply now".

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Coaction Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.