Komputer Consultancy Services Ltd Status: Confidential - internal use only Systems Engineer job description V4

Job description Systems Engineer Purpose of this document Description of duties and the general type of work undertaken by the jobholder. Position within Komputer Consultancy Services Ltd This position is a member of Technical Team under the supervision of the Group Leader. Reporting relationship This position reports to the Group Leader. Qualifications and experience requirements MCSE, MCSA, MCPs or CCNA and/or substantial IT support and project experience. Core technologies and skills preferred for this role Ability to both build and support all core technologies. Microsoft Server all versions, Microsoft SQL, Microsoft Exchange, Microsoft Remote Desktop and RDApp infrastructure, VMware, Hyper V, Cisco, Citrix, Azure, Microsoft 365, Microsoft Intune, HPE and Dell technologies, SonicWall, WatchGuard and Draytek technologies, Veeam, Adobe, Fortinet, Juniper. Key duties of role

 The position of Systems Engineer involves providing expert and highly personable support to many clients across varied cutting edge and legacy technologies, both in the field and remotely.

 Building, installing and maintaining servers and as well as working with client systems and cloud applications

 The position requires occasional travel to client sites, as well as office based days conducting remote support and home working.

 Working with Microsoft and our major vendor technologies – with client systems, appware, servers, peripherals and networks.

 The job role is fast paced and the environment is dynamic, friendly and supportive.

 The Systems Engineer must be capable of multitasking and be prepared to adjust the work priorities to meet clients’ needs at short notice.

 Candidates must present well and must speak and communicate clearly as they will be attending clients’ sites and acting as ambassadors for the Company, communicating with all levels of staff within clients’ companies up to and including board level.

Job Title IT Service Desk Analyst

Location Manchester

Reporting Lines Service Delivery Manager

Benefits

25 days Annual Leave per annum – increasing to 32 days

Contributory Pension Scheme

Death in Service Benefit

Medicash

Employee Bonus Scheme

Enhanced Occupational Sick Pay

Enhanced Maternity/Paternity

Buy and Release Annual Leave Scheme

Status

Permanent, Full Time: 8am – 4pm, 9am – 5pm or 10am – 6pm

Mon – Fri

Optional On-Call:

Mon – Fri (6pm-10pm)

Sat – Sun (9am – 5pm)

Salary Competitive

About Us Brabners is a Top 100 Commercial Law Firm with a 200 year heritage based in the North West with offices in Liverpool, Manchester, Lancashire and Leeds. We are a forward looking organisation with a reputation for quality legal services.

We are a commercial law firm – our people are entrepreneurial and independently minded, our focus is on ambitious businesses and their owners, and our approach is outcome-based and practical We hold an ‘outstanding’ Investor in Customers rating and have held Investor in People status for 20 years, currently at Gold standard.

Highly motivated and well-trained people are key to delivering the high levels of service our client and the business expects. We are a people business and our reputation heavily depends on the expertise, motivation and engagement of our people.

We have high expectations of our people but we offer a lot in return with a supportive, inclusive and engaging working environment and exposure to good quality work and an excellent

training environment. Working at with us is both personally and professionally fulfilling. Relationships are important and we have a friendly and inclusive culture built around core values of mutual support and respect, honesty and integrity, understanding and caring about the service we deliver to clients linked to enjoying what we do.

It is an ingrained element of our culture that we recruit and retain well rounded people who live outside of the office as well as in it. Our reputation helps us attract real stars who value our approach to work and life.

People are integral to our business and are treated as individuals. Candidates can expect to be involved in forums, committees and steering groups and receive an invitation to our infamous annual staff conference where they will collaborate with colleagues from all offices to achieve firm wide goals, objectives and of course have fun in the process.

About the Department

The structure of the IT department consists of the following: -

Service Delivery Team

Apps & Data Team

Infrastructure Team

IT Training Team

IT Project Team

IT Security Team

The Role

Key Responsibilities:

• This IT Service Desk Analyst role will require you to use your technical expertise to resolve 1st Line & 2nd Line IT issues for employees in a timely manner and contribute to the team by providing an excellent IT support service

• You will be responsible for resolving break fix incidents, as well as fulfilling IT Service Requests

• Updating & maintaining the IT Asset Management System

• Contributing to user device refreshes over a 3-year lease cycle

• With our culture and employee engagement top of your agenda, you’ll partner with other colleagues across the business to cultivate an environment where our people can perform at their best

• Providing clear awareness & clear communication of the IT Services supported

• Cross-skill, up-skill and multi-skill to support all used software, hardware and business objectives

• Contribution to continuously develop all aspects of IT Service Delivery IT Operations (Incident, Major, Problem, Change, Knowledge)

• Ensure that the userbase feel supported and valued with every contact made to the IT Service Delivery function

• Contribute & add value, when and where necessary, to the other IT Teams, wider than simply Service Delivery

Knowledge and Skills

• Experienced Service Operations Analyst (1st Line/2nd Line)

• Evidence of adhering to secure and sound ITIL processes & procedures

• Experience in M365 Suite (O365, Azure, InTune, Licencing)

• Experience in Mimecast

• Strong Windows 10 and Microsoft Office skills are essential

• Ability to work well within a team and with key stakeholders within the business

Desirable:

• Demonstrable experience of providing IT Support services to a professional sector

• CompTIA A+, Network+, ITIL & PRINCE2

• Meraki, Citrix, iManage, 3E & other legal applications

Equal Opportunities and Reasonable Adjustments

We are committed to equal opportunities in all areas of the business. We encourage and support people to be themselves and achieve their best, which will positively impact on clients and the communities in which we operate as a business and where our employees and clients live. We offer an inclusive and supportive working environment, enabling all colleagues to achieve their full potential in line with their career aspirations and abilities.

Should candidates require reasonable adjustments during the recruitment process, please do let us know what we can do to support and facilitate the experience.