CMS Developer / Business Analyst
• The role focuses on understanding business problems, opportunities and operational challenges, ensuring that requirements are clearly defined and aligned to business objectives.
• This role is responsible for analysing business processes, systems, people, data and technology to identify improvements and support the delivery of effective business and technology change.
• The role bridges business needs and technical delivery, ensuring case management solutions, workflows and software developments meet user requirements and organisational goals. Working closely with stakeholders, the role supports prioritisation, solution design,
testing, implementation and continuous improvement across business services and legal operations.
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• Analyse business processes, workflows
and systems to identify opportunities for
improvement and recommend practical
solutions.
• Gather, document and validate business
and user requirements through research,
stakeholder engagement and analysis
activities.
• Develop functional specifications, use
cases and user stories to support the
design and delivery of case management
solutions.
• Conduct testing activities including unit,
integration and user acceptance testing to
ensure solutions meet business
requirements.
• Collaborate with developers, project
managers, quality assurance teams and
business stakeholders to support
successful delivery and adoption.
• Deliver user training and support activities
to ensure effective utilisation of case
management solutions.
Be ambitious
• Strive for excellence, continuously seeking
opportunities to improve business
processes, services and outcomes.
• Develop yourself and others to deliver
exceptional internal and client service
Show you care
• Build strong relationships across the
business and take a genuine interest in
colleagues and their roles
• Demonstrate commitment to personal
learning and broaden understanding of
business operations.
Do what’s right
• Make decisions based on business value
and organisational outcomes rather than
personal preferences.
• Promote inclusivity, professionalism and
positive representation of the team and
department.
Stand together
• Collaborate effectively with colleagues and
contribute to wider business and
departmental objectives.
• Support team members and share
knowledge to achieve successful outcomes.
Future focused
• Demonstrates a commitment to continuous
learning and keeping up to date with legal
technology and industry best practice.
• Proactively identifies opportunities to improve
business processes through automation,
configuration and innovation.
• Embraces new technologies and ways of working
to enhance operational efficiency
Strategic mindset
• Understands how business analysis and case
management solutions support wider business
objectives.
• Balances user needs with technical capability to
deliver practical, scalable solutions.
• Makes recommendations based on data, business
value and long-term sustainability
Delivery focused
• Takes ownership of requirements from discovery
through to implementation.
• Prioritises work effectively, balancing competing
demands while maintaining quality.
• Applies analytical thinking to solve problems,
assess risks and deliver successful outcomes.
Change and adoption
• Supports business change through effective
requirements gathering, testing, training and user
enablement.
• Builds user confidence by promoting adoption of
new processes and technologies.
• Monitors solution performance and identifies
opportunities for continuous improvement
Collaboration
• Builds trusted relationships with stakeholders
across the business and technology teams.
• Communicates technical concepts clearly to non-
technical audiences.
• Works collaboratively with colleagues, suppliers
and project teams to deliver successful solutions.
• Proven experience as a Business Analyst
or in a similar business systems, process
improvement or legal technology role.
• Experience gathering, documenting and
validating business requirements using
workshops, interviews and process
analysis.
• Experience configuring or supporting case
management, workflow or low-code
platforms (Clio Operate experience
desirable).
• Knowledge of business process mapping,
user story creation, testing and user
acceptance testing (UAT).
• Experience working with system
integrations, data migration or reporting
solutions would be advantageous.
• Strong analytical, problem-solving and
stakeholder management skills, with the
ability to communicate effectively at all
levels.
• Comfortable working across both business
and technical teams to deliver change in an
Agile or project-based environment.
Accountabilities Values & Behaviours Competencies Knowledge & Experience
- Slide 1: CMS Developer / Business Analyst
- Slide 2