CMS Developer / Business Analyst

• The role focuses on understanding business problems, opportunities and operational challenges, ensuring that requirements are clearly defined and aligned to business objectives.

• This role is responsible for analysing business processes, systems, people, data and technology to identify improvements and support the delivery of effective business and technology change.

• The role bridges business needs and technical delivery, ensuring case management solutions, workflows and software developments meet user requirements and organisational goals. Working closely with stakeholders, the role supports prioritisation, solution design,

testing, implementation and continuous improvement across business services and legal operations.

2

• Analyse business processes, workflows

and systems to identify opportunities for

improvement and recommend practical

solutions.

• Gather, document and validate business

and user requirements through research,

stakeholder engagement and analysis

activities.

• Develop functional specifications, use

cases and user stories to support the

design and delivery of case management

solutions.

• Conduct testing activities including unit,

integration and user acceptance testing to

ensure solutions meet business

requirements.

• Collaborate with developers, project

managers, quality assurance teams and

business stakeholders to support

successful delivery and adoption.

• Deliver user training and support activities

to ensure effective utilisation of case

management solutions.

Be ambitious

• Strive for excellence, continuously seeking

opportunities to improve business

processes, services and outcomes.

• Develop yourself and others to deliver

exceptional internal and client service

Show you care

• Build strong relationships across the

business and take a genuine interest in

colleagues and their roles

• Demonstrate commitment to personal

learning and broaden understanding of

business operations.

Do what’s right

• Make decisions based on business value

and organisational outcomes rather than

personal preferences.

• Promote inclusivity, professionalism and

positive representation of the team and

department.

Stand together

• Collaborate effectively with colleagues and

contribute to wider business and

departmental objectives.

• Support team members and share

knowledge to achieve successful outcomes.

Future focused

• Demonstrates a commitment to continuous

learning and keeping up to date with legal

technology and industry best practice.

• Proactively identifies opportunities to improve

business processes through automation,

configuration and innovation.

• Embraces new technologies and ways of working

to enhance operational efficiency

Strategic mindset

• Understands how business analysis and case

management solutions support wider business

objectives.

• Balances user needs with technical capability to

deliver practical, scalable solutions.

• Makes recommendations based on data, business

value and long-term sustainability

Delivery focused

• Takes ownership of requirements from discovery

through to implementation.

• Prioritises work effectively, balancing competing

demands while maintaining quality.

• Applies analytical thinking to solve problems,

assess risks and deliver successful outcomes.

Change and adoption

• Supports business change through effective

requirements gathering, testing, training and user

enablement.

• Builds user confidence by promoting adoption of

new processes and technologies.

• Monitors solution performance and identifies

opportunities for continuous improvement

Collaboration

• Builds trusted relationships with stakeholders

across the business and technology teams.

• Communicates technical concepts clearly to non-

technical audiences.

• Works collaboratively with colleagues, suppliers

and project teams to deliver successful solutions.

• Proven experience as a Business Analyst

or in a similar business systems, process

improvement or legal technology role.

• Experience gathering, documenting and

validating business requirements using

workshops, interviews and process

analysis.

• Experience configuring or supporting case

management, workflow or low-code

platforms (Clio Operate experience

desirable).

• Knowledge of business process mapping,

user story creation, testing and user

acceptance testing (UAT).

• Experience working with system

integrations, data migration or reporting

solutions would be advantageous.

• Strong analytical, problem-solving and

stakeholder management skills, with the

ability to communicate effectively at all

levels.

• Comfortable working across both business

and technical teams to deliver change in an

Agile or project-based environment.

Accountabilities Values & Behaviours Competencies Knowledge & Experience