Job Description

Job Title:

IT Team Lead

Location/Based:

Furness Academy Trust

Reports To:

Engagement Manager

Staff Responsibility:

All Desktop Support Engineers on site at Furness Academy Trust

General Overview of the position:

You will be the focal point for the Trust, responsible for the successful management of service delivery. By engaging with the Trust’s IT Strategy and collaborating with the Trust team and Head Office colleagues you will be responsible for the delivery of service on site.

On-site engineers will report into you and you will be responsible for adherence to Standard Operating Procedures, day-to-day management and their ongoing development supported by the Engagement Manager.

You will reflect Virtue’s values in everything you do

Main duties and responsibilities:

To include:

The Trust

• Be the main day-to-day contact, responsible for all arising issues and their resolution
• Responsible for meeting schedules, agendas and attending weekly and bi-weekly Trust meetings.
• Support the Trust’s IT Strategy and be responsible for managing the on-site team to deliver all elements that are included within the service agreement. Support in additional paid-for projects, providing a progress report in Monthly Performance Update meetings.
• You will adhere to the Trust’s IT policy and implement processes to work with the Trust’s IT strategy.

Service Delivery

• You are responsible for managing and maintaining the Trust’s network system and coordinating the efficient operation of all computers and associated equipment across the Trust.
• You will work closely with the Central Service Desk ensuring service delivery is executed on-site, exceeding the Service Level Agreement.
• You will provide advice and guidance to the Trust and School’s Senior Leadership Teams.
• You will contribute to the delivery and resolution of tickets, supporting the rest of the on-site team with high volumes and escalations.

Project Delivery

• You will deliver all local projects in line with Virtue’s Standard Operating Procedures.
• You will ensure that all local projects are delivered on time, maintain schedules and report progress in Monthly Performance Update meetings.

On-site Team

• Supported by the Engagement Manager you are responsible for the on-site Team, leading them and managing their day-to-day needs and issues
• You will provide guidance, motivation and inspiration to develop the on-site team, escalating issues to the Engagement Manager where you need to.

Reporting

• You are responsible for improving SLAs and keeping them above a minimum level.
• You are responsible for CSAT performance levels.
• You are responsible for the teams schedule and communications of this to stakeholders.

Other Duties

Other such reasonable duties within the general scope of the job title.

Key Contacts

On-site team, Virtue Support and Sales Teams, Trust Staff and Leadership

Person Specification 

Job Title 

IT Team Lead

Essential 

Desirable 

Education/Qualifications: 

• IT qualification (e.g. Level 3 or 4 apprenticeship or equivalent)

• IT related degree

Experience: 

• Significant relevant IT experience 
• Experience of leading a team

• Experience of working within the Education sector in an IT role
• Experience of working in a multi-site environment

Skills/Knowledge: 

• MS Office skills 
• Windows Client and peripheral knowledge 
• Active Directory administration skills 
• Windows Server Configuration skills including mapped & Shared Drives
• Endpoint Protection administration
• Group Policy administration & troubleshooting 
• Printer Troubleshooting
• Microsoft Intune
• Microsoft Entra

• Wireless Network administration 
• Office 365 Administration & Management
• Experience of Azure
• Experience of cloud-based portal administration
• Experience of Remote Access Solutions MS RDS
• Sophos MDM
• Apple products
• Network (switch) administration 

Aptitudes/Attributes 

• Excellent written and verbal communication  
• Be innovative, highly organised and collaborative 
• Have an eye for detail and accuracy 
• Able to manage time  
• Able to manage the demands of numerous tasks  
• Able to work on own initiative and within a team environment  
• Self-motivated and able to motivate others 
• Diplomatic when faced with issues 

Other Job Requirements: 

• Willing to undertake further training to fulfil the requirements of the role 
• Willing to work additional hours to meet the demands of the role 
• Satisfactory Enhanced DBS Clearance
• Have a Full UK Driving licence and access to a suitable vehicle